The One Ring
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Finecast missing parts
http://test.one-ring.co.uk/viewtopic.php?f=30&t=24186		 Page 1 of 1
Author:  John Wayne [ Thu Nov 08, 2012 1:52 pm ]
Post subject:  Finecast missing parts
Bought a finecast Saludan the serpent lord off ebay for £11 brand new and sealed. Got it today and its missing the riders banner and sword arm. I havent spoke to the seller yet and i would like the thoughts from you guys into what i can do about it. Whether i can contact GW about it and get a replacement part? I have opened it and built it so far. Kind of annoying but i guess thats what you get for half price. :(
Author:  Erunion [ Thu Nov 08, 2012 2:00 pm ]
Post subject:  Re: Finecast missing parts
That's a manufacturing defect, and GW should honor that and send you a replacement if you give them a ring. GW is overpriced, but their Customer Service is second to none.
Author:  SouthernDunedain [ Thu Nov 08, 2012 3:49 pm ]
Post subject:  Re: Finecast missing parts
As far as I'm aware, GW will only replace parts of models that you bought direct off them. Nothing to lose by enquiring to them though.
Author:  Erunion [ Thu Nov 08, 2012 3:58 pm ]
Post subject:  Re: Finecast missing parts
As long as the product was still sealed when you purchased it, you should be okay.

I once purchased a Space Marine Battle Barge on Ebay, and it was still shrinkwrapped, but when I opened it it was missing two parts. GW sent me another Battle Barge and told me to keep the other. Just be sure to let them know that the clampack was still sealed when you purchased it, and you will probably need to give them the batch code off of the packaging.
Author:  Dorthonion [ Thu Nov 08, 2012 4:42 pm ]
Post subject:  Re: Finecast missing parts
In the long ago good Olde Days of Games Workshop (read early to mid 1990's), I was collecting many Space Marine and Titan Legion armies - 6mm scale approximately. They did discounts in those days ( :o ) and I placed a fair-sized order for Reaver titans and some other stuff. The entire order went missing in the post. I contacted GW. They despatched a complete replacement order and I had it within a couple of days. Now THAT was great service.
I have never bought off eBay and got burned years ago when BattleGamesByMail went under. Nowadays I tend to buy only off long established internet stores that also have physical shops where you can see lots of activity. I have had no problems for a long time and hopefully it will stay that way.
Good luck with GW. They should at least send you the missing bits.
Author:  John Wayne [ Fri Nov 09, 2012 5:46 pm ]
Post subject:  Re: Finecast missing parts
Went into my local GW today for the issue to be resolved and no questions asked. Im a very happy bunny atm and they were lovely guys at the shop. Thanks to everybody for the advice.
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